- Tailored assessments to meet specific needs
- Evaluations of business operations, employee interactions, and service quality
- Identify strengths, areas for improvement, and growth opportunities
- Partnering with Ann Michaels and Associates provides access to:
- Comprehensive reports
- Actionable recommendations
- Tools to enhance customer satisfaction and optimize performance
- Uncover insights into customer service experience, online chat sessions, and order process
- Skilled evaluators navigate website, engage in online chat, and assess order placement and fulfillment
- Identify hidden issues and improvement opportunities
- Receive valuable feedback to enhance customer satisfaction and optimize online operations
- Comprehensive reports and actionable recommendations provided
- Deliver a seamless and satisfying digital experience
- Ensure customer loyalty, drive business growth, and stay ahead in the competitive online landscape
- Customized program designed based on your goals (e.g., customer service, merchandising, new product lines, demographics)
- A trained evaluator conducts multiple visits to your establishment and competitors' (if desired)
- Comprehensive reports and actionable recommendations
- Focus group-style interaction with your evaluator available
- Trained evaluators posing as regular customers to assess phone interactions.
- Evaluators make scripted or unscripted calls to businesses to test their customer service quality.
- The goal is to identify strengths and areas for improvement in phone-based customer interactions.
- It helps businesses ensure consistency in phone interactions and adherence to company standards.
- This method is widely used in various industries to monitor and improve phone-based customer experiences.