Social Listening

The Customer

For most consumers, the customer journey begins with online reviews. Whether they are seeking products, services or, checking out a new restaurant. This drives behavior and decisions. Monitoring this activity helps you manage and promote your brand.

Our Service

We monitor social media, and every public review site on the web using unique and multiple software platforms.

Let us provide you with a comprehensive report of your

online reputation and help you increase your sales.

The fact is, 91% of 18-34-year-olds trust online reviews as much as personal recommendations.

Think About It...

You serve 500 people per day in your restaurant.

2% of them decide to give an online review on any given social media site.

That's 10 online reviews- that day.

Over a week, this is 50 online reviews and over a year this is > 2500 reviews.

What are the odds they will all be excellent?

Our Reports

Social Review

Social Media Analytics

We help businesses get found more by creating and claiming their essential online profiles on sites like Google, Yelp, TripAdvisor, and more. We maintain online profile brand consistency. We track 50+ online sites including: Amazon, App Store, Best Buy, Booking, Expedia, Facebook, Lowe's, Open Table, Walmart, Wayfair, WebMd, Yelp, Zomato, Travelocity, and so much more.

Social Media Analytics

The health of your social media outlets matter! Discover what your social media presence looks like, trends, changes that need to be made, and how to engage with your followers based on your social media strategy and tone.

Brand Listening

Social Media Analytics

Competitive Intelligence

What are people saying online about your brand, product or campaign? Identify conversations happening online that involve your brand!

Competitive Intelligence

How are people engaging with your competitors online? How are your competitors responding to negative online reviews or complaints? There's a wealth of strategy available to your company in competitive intelligence.

Campaign Monitoring

Competitive Intelligence

Campaign Monitoring

Monitor how a campaign is performing. Enhance your strategy with the information provided to you in this report. Implement accurate changes and listen to what is effectively persuading your audience to engage.

Resources

3 Ways to Manage Customer Expectations

There's An Emoji Revolution Taking Place

3 Ways to Manage Customer Expectations

Let’s face it- if we knew our customers’ expectations every second of every day, we would work hard to meet them. In today’s diverse, ever changing world, it is nearly impossible to know that. Consumers today have so many choices that it becomes difficult to stand out from competitors.

Social Media & Customer Service

There's An Emoji Revolution Taking Place

3 Ways to Manage Customer Expectations

The secret is out in living color on the cover of Consumer Reports.

There's An Emoji Revolution Taking Place

How are companies faring at answering social media-based customer queries?

The secret is out in living color on the cover of Consumer Reports.

How are companies faring at answering social media-based customer queries?

Results of an ongoing study show that companies are making progress in trying to meet consumers’ demands for customer service via social media.

Studies chart the evolution of social media as a customer service channel

How are companies faring at answering social media-based customer queries?

Studies chart the evolution of social media as a customer service channel

As social media outlets and usage have become more commonplace, what was once used by customers to show loyalty or gain discounts/promotions from their favorite brands has morphed into another means of customer service communication.

Social Media Listening

The Customer

Our Service

Think About It...

I'd Like A Sample Report

Our Reports

Social Review

Social Media Analytics

Social Media Analytics

Social Media Analytics

Social Media Analytics

Social Media Analytics

Brand Listening

Social Media Analytics

Competitive Intelligence

Competitive Intelligence

Competitive Intelligence

Competitive Intelligence

Campaign Monitoring

Competitive Intelligence

Campaign Monitoring

Resources

3 Ways to Manage Customer Expectations

There's An Emoji Revolution Taking Place

3 Ways to Manage Customer Expectations

Social Media & Customer Service

There's An Emoji Revolution Taking Place

3 Ways to Manage Customer Expectations

There's An Emoji Revolution Taking Place

There's An Emoji Revolution Taking Place

How are companies faring at answering social media-based customer queries?

How are companies faring at answering social media-based customer queries?

How are companies faring at answering social media-based customer queries?

How are companies faring at answering social media-based customer queries?

Studies chart the evolution of social media as a customer service channel

How are companies faring at answering social media-based customer queries?

Studies chart the evolution of social media as a customer service channel