For most consumers, the customer journey begins with online reviews. Whether they are seeking products, services or, checking out a new restaurant. This drives behavior and decisions. Monitoring this activity helps you manage and promote your brand.
We monitor social media, and every public review site on the web using unique and multiple software platforms.
Let us provide you with a comprehensive report of your
online reputation and help you increase your sales.
The fact is, 91% of 18-34-year-olds trust online reviews as much as personal recommendations.
You serve 500 people per day in your restaurant.
2% of them decide to give an online review on any given social media site.
That's 10 online reviews- that day.
Over a week, this is 50 online reviews and over a year this is > 2500 reviews.
What are the odds they will all be excellent?
We help businesses get found more by creating and claiming their essential online profiles on sites like Google, Yelp, TripAdvisor, and more. We maintain online profile brand consistency. We track 50+ online sites including: Amazon, App Store, Best Buy, Booking, Expedia, Facebook, Lowe's, Open Table, Walmart, Wayfair, WebMd, Yelp, Zomato, Travelocity, and so much more.
The health of your social media outlets matter! Discover what your social media presence looks like, trends, changes that need to be made, and how to engage with your followers based on your social media strategy and tone.
What are people saying online about your brand, product or campaign? Identify conversations happening online that involve your brand!
How are people engaging with your competitors online? How are your competitors responding to negative online reviews or complaints? There's a wealth of strategy available to your company in competitive intelligence.
Monitor how a campaign is performing. Enhance your strategy with the information provided to you in this report. Implement accurate changes and listen to what is effectively persuading your audience to engage.