Listening to the Voice of Your Customers
How satisfied are your customers? Many businesses make the assumption that if they are not hearing complaints, their customers are satisfied. Customers who are simply satisfied are not the ones who are referring your business to their family and friends.
Customers generally fall into four categories:
Average or satisfied
Loyal or completely satisfied
Raving fan
Discontented
Where do your customers fall? How do you know for sure? Hiring a third party to conduct your Customer Satisfaction program can be very beneficial to your company. We have numerous ways to help you achieve your goal of listening to the voice of your customer! Contact us today to learn more about our services.
Web Based Feedback With Customized Email Invitations
Want to see what a survey looks like? Click here to take a short survey. Please enter code 121 when prompted.
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Our marketing staff will work with you to create a branded, customized invitation which is emailed to your customers. The respondent is invited to take an online survey evaluating the service levels they receive at your place of business.
Respondents receive your email invitation and click on the link to take an online survey.
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* You receive an email notification indicating you have a completed feedback survey to review.
* All survey data is tied to over 20 interactive analytical reports. This allows you to "dig in" to identify trends as well as strengths and weaknesses.
* A dedicated Marketing Manager is with you throughout the entire process, from the initial creation of your email campaign to the analytical aspects of the results.
* Very affordable rates are available. You control the amount of surveys that are sent, allowing you to stay within your marketing budget. We have programs for every company size.
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Click here for an overview of the Web based Customer Feedback process.
| Customer Comment Card Automation
Do you love your paper customer comment cards and hate to get rid of them? We can help to automate this for you as well. Simply have your comments sent to us and we will input the responses into an online survey that is housed on our password protected website. You will be able to view your results 24/7 from any online computer simply by logging in to your own private suite on our system. | 
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Contact us to learn more about this service.
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Similar to web based customer feedback, 1-800 Feedback is an effective method of gaining customer feedback. Customers call in to a toll-free number to provide their feedback. There are many benefits of this service, including:
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* Real time response gathering
* All data is compiled in a secure, online database for analytical review
* You can be notified via page, email, or fax when negative feedback is provided, which allows you to quickly respond to customer issues
* You have access to over 20 interactive analytical reports
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Contact us to learn more about this service.
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