Below is the current list of
online seminars available for businesses - we are now offering recorded seminars for your convenience.. You can register for and attend any of the seminars through the
links provided. Please check back soon, as additional seminars will be added. Online seminars geared toward mystery shoppers will be available soon!
Taking the Mystery Out of Mystery Shopping
Description:
During this 45-minute seminar, you will learn the fundamentals of mystery
shopping programs and how to effectively use the information you gather. An
overview of programs will be discussed, including Ann Michaels &
Associates' Do It Yourself Program. This is a great seminar for company managers and owners who want to learn more about Mystery Shopping.
To view the recorded presentation, please click here
Cross Selling and Loyalty
Programs - Are Your Employees Effective?
Description: This 30-minute seminar will review various techniques to encourage cross selling,
how to educate employees on this technique so they are comfortable engaging
customers in this manner, and how to incorporate these aspects into your
mystery shopping program.
To view the recorded presentation, please click here
