Is there a way to see my business through the eyes of my customers? Back in 1997, we wondered just that! How does a business owner gather such insightful information? We brainstormed and researched and found a way to measure the customer service experience through the "trained eye" of the mystery shopper.
Through the years our customers have turned to us for many methodologies in determining customer satisfaction. We began with mystery shopping, but have grown to offer our clients customer satisfaction measurements, intercept interviews, and employee testing.
One of our strengths at Ann Michaels is that we were once in your shoes. We owned and operated retail businesses for years. We believe in partnering with our clients to know their business as if it were ours. That is one reason we choose not to outsource any of our operations. We know from years of experience just what it takes to help our customers maintain and monitor a program such as this. You will be amazed at the results you will see once you initiate a customer service program in your organization. Most clients who start a program begin with overall scores of 75% on average. With a consistent program in place, we can help you increase that number substantially. Shortly after you will begin to see the results in your company’s bottom line and embark on increased sales.
I am proud of our staff and our shoppers, some of which have been with us since the beginning! I am a firm believer of treating people the way I would want to be treated. We would be honored if you joined our group of satisfied clients.
Kathy Doering
President
Ann Michaels & Associates, Ltd.
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